Depto Nuevo en la playa Accesible

maria

Miguel

cris

Within a few minutes of entering our unit at the tides we noticed to it be very humid and hot. We lowered the thermostat to 68° and when about our day , upon returning, it was still 74° and 90% humidity. At this point I reach out via phone and they send up the on-site maintenance who tried to tell me that the air conditioning was working correctly and nothings wrong. After much back-and-forth, he finally did agree that I was correct. The air leaving the vents was at 69° where it should be 55 to 58°. while this was all going on, I spoke to my neighbors in the adjoining units who told me the air conditioning in the entire building has been out since Saturday. We checked in on Monday. Why were we allowed to check in? Since the A/C was down all the vents, bathroom was growing mold. After 8 hours of back and forth in the chat and phone calls and a sleepless night. They did step up and move us to an amazing property called Costa Hollywood! They saved our vacation, we’ll 100% return to Costa!